Return Policy

Customer satisfaction is important to us, and we are committed to providing high-quality semiconductor products and reliable customer support. This Return Policy outlines the conditions under which products may be returned, the return process, and important information regarding eligibility. Please read this policy carefully before requesting a return.

Return Eligibility
We accept returns for eligible products within thirty (30) days of the delivery date. To qualify for a return, products must be unused, undamaged, and returned in their original condition with all original packaging, accessories, documentation, and any included components. Products returned in a condition that differs from their original state may not qualify for a refund or replacement. Quest Semiconductor reserves the right to inspect all returned products before approving any return request.

Items That Cannot Be Returned
Certain products are not eligible for return. These include custom-manufactured products, special-order items, clearance or discontinued products, and any products that have been modified, installed, programmed, damaged through misuse, or altered after delivery.

Products returned without prior authorization or without their original packaging may also be refused unless otherwise approved by our support team. If an item is received damaged, defective, or incorrect due to an error on our part, different return arrangements may apply.

Return Authorization
Before returning any product, customers must contact Quest Semiconductor to obtain a Return Merchandise Authorization (RMA) or return approval. Returns sent without prior authorization may experience delays or may not be accepted. When requesting a return, customers should provide their order number, proof of purchase, product details, and a brief explanation of the reason for the return. Our team will review the request and provide return instructions if the request meets our return requirements.

Return Shipping
Customers are responsible for securely packaging returned items to prevent damage during transit. Unless the return is the result of an incorrect shipment, defective product, or an error made by Quest Semiconductor, customers are responsible for all return shipping costs. We recommend using a shipping service that provides tracking and delivery confirmation, as Quest Semiconductor cannot be held responsible for returns that are lost or damaged while in transit to our facility.

Inspection and Approval
Once a returned product has been received, our team will carefully inspect the item to verify its condition and confirm that it meets the requirements outlined in this policy.

Inspection typically includes verification of the product’s physical condition, packaging, accessories, and overall eligibility for return. If additional information is required, our team will contact you before processing the request. Quest Semiconductor reserves the right to reject returns that do not comply with this Return Policy.

Refunds
After a return has been approved and successfully inspected, any eligible refund will be processed using the original payment method whenever possible.

Refund processing times may vary depending on your payment provider or financial institution. Original shipping charges, expedited shipping fees, customs duties, taxes, and similar service fees are generally non-refundable unless the return results from an incorrect shipment or a verified product defect. If a refund cannot be processed using the original payment method, an alternative refund method may be arranged where appropriate.

Exchanges
Where applicable, Quest Semiconductor may offer a replacement product instead of a refund for eligible returns. Replacement availability depends on current inventory levels and product availability at the time the return is processed. If the requested replacement product is unavailable, an alternative solution may be offered, including a refund where appropriate.

Damaged, Defective, or Incorrect Products
If you receive a product that is damaged during shipping, defective upon arrival, or different from the item ordered, please notify our team as soon as possible after delivery. To help us resolve the issue quickly, customers may be asked to provide photographs of the product, packaging, shipping label, and a description of the problem. Once reviewed, we will determine the most appropriate resolution, which may include a replacement, exchange, repair, or refund depending on the circumstances.

Late or Missing Returns
Products returned outside the stated return period may not qualify for a refund, exchange, or replacement unless otherwise required by applicable law or approved by Quest Semiconductor at its sole discretion. Customers are encouraged to contact our support team promptly if they believe exceptional circumstances apply to their request.

Policy Updates
Quest Semiconductor reserves the right to modify or update this Return Policy at any time without prior notice. Any revisions become effective immediately upon publication on our website and apply to future purchases unless otherwise required by law.

Contact Us
If you have any questions regarding returns, return eligibility, refunds, exchanges, or the return process, our team is here to assist you.
Email: sales@questsemi.com