Privacy Policy

Quest Semiconductor (“Quest Semiconductor,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, create an account, purchase products, communicate with us, or otherwise interact with our services.

We are committed to complying with the Australian Privacy Principles (APPs) contained within the Privacy Act 1988 (Cth) and any other applicable privacy and data protection laws. By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect
We collect personal information that is reasonably necessary to provide our products, services, and customer support. The information we collect may include your name, company name, email address, telephone number, billing address, shipping address, account login credentials, order history, communication preferences, and any information you provide when contacting us through our website, support centre, or customer service channels. When you create an account or place an order, we may also collect payment-related information required to complete your purchase.

Payment transactions are processed through secure third-party payment providers. While payment details may be transmitted securely for processing, Quest Semiconductor does not intentionally store complete payment card information unless required by our authorised payment processing partners. We may also collect technical information including your IP address, browser type, operating system, device information, referring website, pages viewed, session duration, click activity, approximate geographic location, and website usage information through cookies and similar technologies.

How We Collect Information
Personal information may be collected directly from you when you create an account, place an order, request a quotation, subscribe to our newsletter, submit an enquiry, contact customer support, complete online forms, participate in promotions, or otherwise communicate with us.

Information may also be collected automatically through cookies, website analytics, server logs, and similar technologies while you browse our website. In some circumstances, we may receive information from trusted third-party service providers involved in payment processing, shipping, fraud prevention, marketing, or customer relationship management.

Why We Collect Your Information
We collect personal information so we can provide our products and services efficiently while delivering a secure and reliable customer experience. Your information may be used to process and fulfil orders, verify payments, manage customer accounts, provide order updates, arrange shipping and delivery, respond to enquiries, provide technical support, administer warranties and returns, improve our website, prevent fraud, maintain website security, comply with legal obligations, and communicate important service updates.

Where you have provided your consent or where permitted by law, we may also send promotional communications regarding products, services, company news, industry updates, or special offers. You may unsubscribe from marketing communications at any time by following the unsubscribe instructions included in our emails.

Customer Accounts
Creating a customer account allows you to access your order history, manage your personal information, save delivery addresses, monitor current orders, and complete future purchases more efficiently. You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account. If you believe your account has been accessed without authorisation, you should notify us immediately.

Payment Information
Quest Semiconductor uses reputable third-party payment providers to securely process online transactions. Payment information is encrypted during transmission using industry-standard security protocols. While payment information is necessary to complete purchases, sensitive payment card information is generally processed directly by authorised payment providers rather than being permanently stored on our systems.

Cookies and Website Technologies
Our website uses cookies and similar technologies to improve website functionality, remember your preferences, analyse website traffic, maintain shopping cart functionality, enhance security, and improve overall user experience. Cookies may also assist us in understanding how visitors use our website so we can continue improving our products and services. Additional information regarding cookies is available in our separate Cookie Policy.

Disclosure of Personal Information
We only disclose personal information where necessary to operate our business or where required by law. Your personal information may be shared with payment processors, shipping providers, logistics companies, website hosting providers, cloud service providers, customer support platforms, marketing service providers, analytics providers, fraud prevention services, professional advisers, and government or regulatory authorities where legally required.

We require third-party service providers to protect personal information and use it only for authorised business purposes. Quest Semiconductor does not sell personal information to third parties.

International Data Transfers
As part of operating our business and serving customers globally, some personal information may be processed or stored by trusted third-party service providers located outside Australia. Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate security measures are implemented and that personal information receives protection consistent with Australian privacy requirements.

Data Security
Quest Semiconductor takes reasonable technical, administrative, and organisational measures to protect personal information against loss, misuse, unauthorised access, alteration, disclosure, or destruction.

Security measures may include secure server infrastructure, encryption technologies, restricted system access, password protection, firewall protection, monitoring systems, regular software updates, and secure payment processing. Although we implement appropriate safeguards, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, maintain business records, and satisfy accounting or regulatory requirements. When personal information is no longer required, we take reasonable steps to securely destroy or permanently de-identify the information where permitted by law.

Your Privacy Rights
Under the Australian Privacy Act 1988 (Cth), you may have the right to request access to the personal information we hold about you and request corrections where that information is inaccurate, incomplete, or out of date.

You may also request information regarding how your personal information has been collected, used, or disclosed, subject to any exceptions permitted by law. Requests will be handled within a reasonable timeframe in accordance with applicable legal requirements.

Third-Party Websites
Our website may contain links to third-party websites or external services for your convenience. Quest Semiconductor is not responsible for the privacy practices, content, or security of external websites. We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy
Our website and products are intended for business customers, professionals, and individuals who are legally capable of entering into commercial transactions. We do not knowingly collect personal information from children. If we become aware that personal information has been collected from a child without appropriate authorisation, we will take reasonable steps to delete that information.

Changes to This Privacy Policy
Quest Semiconductor reserves the right to update or modify this Privacy Policy at any time to reflect changes in legal requirements, business practices, technologies, or our services. Any updates become effective immediately upon publication on our website unless otherwise required by law. We encourage visitors to review this Privacy Policy periodically to remain informed about how we protect personal information.

Contact Us
If you have any questions regarding this Privacy Policy, wish to access or correct your personal information, or would like to make a privacy-related enquiry, please contact our team.
Email: sales@questsemi.com